Frequently Asked Questions

General Information
Who is KeySource Consumer Alliance?
What types of services does KeySource Consumer Alliance offer?
How do I contact KeySource Consumer Alliance?
How do I enroll?
What is the guarantee on products and services?

Card Guardian
What is Card Guardian?
What services are included with Card Guardian?
What is the "Stop Use and Replacement Service"?
How do I use the service?
Does the plan cover family members?
What is the "$500 Emergency Cash" and how does it work?
What is the "$500 Theft Reward" and how does it work?
What is "Document Registration"?
What is the "Change of Address Service" and how does it work?
What is the “Help Line” Service and how does it work?
What is the refund policy?
How do I enroll?

Identity Theft Guardian
What is Identity Theft Guardian?
What is identity theft?
Where does the impersonator get information about you?
What services are included with Identity Theft Guardian?
How do I use the service?
Does the plan cover family members?
How do I enroll?

Health Guardian
What is the Health Guardian Discount Program?
Is the Health Guardian Discount Program insurance?
What services are included with Health Guardian?
How do I use the service?
Does Health Guardian pay claims?
How do I find providers in the network?

RX Guardian
What is the RX Guardian Discount Program?
Is the RX Guardian Discount Program insurance?
What services are included with RX Guardian?
How do I use the service?
Is my prescription drug covered?
How much can I save on prescriptions with RX Guardian?
How do I receive mail order prescriptions?
Does RX Guardian pay claims?
How do I find a participating pharmacy?

Dental Guardian
What is the Dental Guardian Discount Program?
Is the Dental Guardian Discount Program insurance?
What services are included with Dental Guardian?
How do I use the service?
How much do I pay when I go to the dentist?
Does this include orthodontics?
Does this include cosmetic dentistry?
I just signed up and I need to go to the dentist. But I do not have a membership card. What should I do?
Does Dental Guardian pay claims?
How do I find a dental providers in the network?

Vision Guardian
What is the Vision Guardian Discount Program?
Is the Vision Guardian Discount Program insurance?
What services are included with Vision Guardian?
How do I use the service?
Does Vision Guardian pay claims?
How do I find vision providers in the network?

Highway Guardian
How many miles of towing do I get with my Highway Guardian Roadside Program?
What other services are included in my membership?
Is my spouse covered? What about children living at home or away at college?
Do I have to call Highway Guardian or can I get my own service and be reimbursed?
Does Highway Guardian cover all the vehicles I own?
Does Highway Guardian cover any parts or mechanical work?
How do I access my Trip Routing Service?
How many times can I use my Highway Guardian service a year?
Does Highway Guardian cover me while riding or driving in Canada? 
How do I access my services?
I don't understand the tire change requirements. What if I don't have an inflated spare tire?
How soon can I get roadside assistance?
How do I enroll?

Personal Assist
What is Personal Assist?
What can Personal Assist help me with?
What concierge services are provided?
What worldwide travel assistance services are provided?
How do I use the service?
Does the plan cover family members?
What is the refund policy?
How do I enroll? 

Pet Guardian
What is Pet Guardian?
Are there any exclusions?
Is Pet Guardian insurance?
Where can I receive the Pet Guardian discount?
How do I get my Pet Guardian discount?
What does the veterinary discount cover?
Can I refer my veterinarian?
What are the pet ID tags?
What if I lose my ID card or pet tag?
Can I freeze or transfer my membership?
How do I update my personal and pet information?
How do I enroll?
When can I start receiving my savings?
How does your money back guarantee work?

General Information

Who is KeySource Consumer Alliance?”
KeySource has been in existence since 1998. We are a marketing company that provides unique, superior products that create peace of mind, convenience and savings to all of our customers.

What type of services does KeySource Consumer Alliance offer?
KeySource offers a variety of health discount services, credit card protection/identity theft protection, emergency roadside service and many other superior products delivered through outstanding customer service that create peace of mind, convenience and savings while providing members with the assistance they need to deal with day-to-day issues and life's little mishaps.

How Do I contact KeySource Consumer Alliance?
To speak to one of our friendly and knowledgeable Member Services Representatives, simply call 1-800-433-2349, Monday - Friday, 9:00AM - 5:00PM EST. We will be happy to assist you! 

How do I enroll?
Simply contact our Member Services Department at 1-800-433-2349, Monday- Friday, 9:00 AM- 5:00 PM, EST or you can order online!.

What is the guarantee on products and services?
All of our products come with a 30 day money-back guarantee, minus set-up fee. If for any reason you are not completely satisfied within the first 30 days, simply contact our Member Services Department at 1-800-433-2349 or submit written notice of cancellation including your full name and member ID in your correspondence. 

Card Guardian

What is Card Guardian?
Card Guardian protects all of your credit cards, ATM/BANK debit cards, department store cards, and gas cards as well as any important documents that you have. Register all of your credit cards with Card Guardian and register those of your spouse and children who live at home (under 21 years of age). Card Guardian also offers theft deterrent stickers and security key-tags.

What services are included with Card Guardian?
1. Credit Card Registration for all cards including Theft Deterrent Stickers and Lost Keys “Keytag” Service
2. 24 Hour-a-day Protection
3. Stop Use and Replacement Service
4. 100% Satisfaction Guaranteed
5. New Card Registration
6. $500.00 Emergency Travel Cash
7. $500.00 Theft Reward
8. Document Registration
9. Change of Address Service
10. “Help Line” Service

What is the “Stop Use and Replacement Service?”
You make ONE call to our Member Services department, then we will contact your credit card companies to have the accounts closed and request new cards be sent to you.

How do I use the service?
Please contact our Member Services Department, 1-800-433-2349. One of our representatives is available to help you 24-hours-a day, 7 days a week.

Does the plan cover family members?
Card Guardian benefits cover the member, spouse and children living at home (under 21 years of age).

What is the "$500 Emergency Cash" and how does it work?
If your credit cards are lost or stolen when you are a 100 miles or more from home, Card Guardian will wire you $500 on the spot, subject to credit approval on your bank credit card.

What is the "$500 Theft Reward" and how does it work?
A reward is available for information leading to the conviction of anyone using your cards fraudulently. Card Guardian will pay a reward to deter misuse of your cards.

What is "Document Registration"?
Register information on all of your important documents such as stock certificates, numbered insurance policies, numbered passports, property titles and others. Such registration will enable you to obtain a copy of names and contact information on file with KeySource Consumer Alliance in order to give notice to appropriate parties when such documents are lost or stolen. Card Guardian will register all of them at no additional cost.

What is the "Change of Address Service" and how does it work?
Notify Card Guardian of your new address, and we will notify your credit card companies on file with KeySource Consumer Alliance.

What is the “Help Line” Service and how does it work?
Need help with a credit card statement or an unauthorized charge, call the Card Guardian member help line service for assistance.

What is the refund policy?
All of our products come with a 30-day money-back guarantee, minus set-up fee. If for any reason you are not completely satisfied within the first 30 days, simply contact our Member Services Department at 1-800-433-2349 or submit written notice of cancellation including your full name and member ID in your correspondence.

How do I enroll?
Simply Click Here to enroll!

Identity Theft Guardian

What is Identity Theft Guardian?
A 24- hour- a day response unit dedicated to those who have been or suspect they may have been victimized by identity theft. ID Theft Guardian also provides identity fraud expense coverage.

What is identity theft?
Identity theft or identity fraud (true name fraud) is the taking of the victim’s identity to obtain credit, credit cards from banks and retailers, steal money from the victim’s existing accounts, apply for loans, establish accounts with utility companies, rent an apartment, file bankruptcy or obtain a job using the victim’s name. The Impersonator steals thousands of dollars in the victim’s name without the victim even knowing about it for months or even years. Recently criminals have been using the victim’s identity to commit crimes ranging form traffic infractions to felonies.

Where does the impersonator get information about you?
Lots of places- your doctor, accountant, lawyer, dentist, school, place of work, health insurance carrier, and many others have your identifying information. If some criminally minded person is working at the office (or just visiting) decides to use this information to assume your identity, you would not know it. Also if this information is not disposed of with a shredder, a "dumpster-diver" could pick up the information and begin the crime against you. You do not need to lose your wallet or have anything tangible stolen from you for someone to take your identity. If you do not shred your confidential information, utility bills, credit card slips and other documents, it is easy to "dumpster dive" your garbage. Much of your information is readily available on the Internet, at courts, and accessible from public documents. Additionally, if someone obtains your credit report illegally, they have all the information necessary to become you.

What services are included with Identity Theft Guardian?
Assistance with ordering and reviewing credit bureau records, review of account activity to identify suspicious activities and investigate financial accounts where identity theft is suspected, review and resolution of any issues you may have with law enforcement to pursue prosecution of criminals. Identity fraud expense coverage is also provided to cover expenses that are incurred as the direct result of identity fraud. Card Guardian benefits (credit card registration, 24-hour-a day protection, stop use and replacement service, emergency travel cash, theft reward, document registration, change of address service, “Help Line” service) are also included.

How do I use the service?
If you suspect you may have been a victim of identity theft, please contact our Member Services Department, 1-800-433-2349. One of our representatives is available to help you 24-hours-a day, 7 days a week.

Does the plan cover family members?
Identity theft protection and Card Guardian benefits cover the member, spouse and children living at home (under 21 years of age). Identity fraud expense coverage covers the member only.

How do I enroll?
Simply Click Here to enroll!

Health Guardian

What is the Health Guardian Discount Program?
A discount program that provides savings on dental, vision, prescription and other complimentary health services. This is not insurance.

Is the Health Guardian Discount Program insurance?
No, it is not insurance. It is a discount plan.

What services are included with Health Guardian?
Health Guardian includes dental services; most dental procedures including routine oral exams, unlimited cleanings and major work such as dentures, root canals and crowns. Orthodontics and cosmetic dentistry such as bleaching, bonding and veneers also included. Vision services, covers discounts on frames, lenses, contact lenses and exams and discounts on LASIK surgery Chiropractic and complementary health services including, Chiropractors, Exercise Specialists, dieticians, Holistic health practitioners, Herbal consultants, Acupuncturists, Massage therapy and body work. Other popular programs also included as well as discounts on vitamin and nutritional supplements. Savings on hearing with HearPO; savings on hearing exams, hearing aids at any HearPo provider location, discounts on repairs and batteries, comprehensive follow up services at no charge for one year.

How do I use the service?
When you receive your Health Guardian Discount Card, you will also receive a listing of providers. Identify yourself as a Health Guardian member by showing your membership ID card. That's all there is to it. Nothing could be simpler.

Does Health Guardian pay claims?
Health Guardian is not insurance. Providers will simply give you a discount at the time of service.

How do I find providers in the network?
To find providers in your area, Click Here.

RX Guardian

What is the RX Guardian Discount Program?
A discount program that provides savings on prescriptions. This is not insurance.

Is the RX Guardian Discount Program insurance?
No, it is not insurance. It is a discount plan.

What services are included with RX Guardian?
Discounts are given (immediately) at the time you pay for your prescription(s). There are approximately 42,000 participating pharmacies nationwide. You can save on each prescription when purchased on the pharmacy or through the mail order program. All drugs are available for savings. There are no exclusions.

How do I use the service?
When you receive your RX Guardian Discount Card, Identify yourself as an RX Guardian member at a participating provider by showing your membership ID card. That's all there is to it. Nothing could be simpler.

Is my prescription drug covered?
Yes, all drugs are covered there are no exclusions.

How much can I save on prescriptions with RX Guardian?
The average savings per prescription is $16.00. You can save 10-50% on each prescription when purchased at the pharmacy and 10 to 80% when purchasing through the mail order pharmacy and up to 90% off the retail price when using a generic through the mail order pharmacy.

How do I receive mail order prescriptions?
Call the toll free number included in your membership kit for mail order prescriptions

Does RX Guardian pay claims?
RX Guardian is not insurance. Providers will simply give you a discount at the time of service.

How do I find a participating pharmacy?
To find a participating pharmacy in your area, Click Here.

Dental Guardian

What is the Dental Guardian Discount Program?
A discount program that provides savings on dental services. This is not insurance.

Is the Dental Guardian Discount Program insurance?
No, it is not insurance. It is a discount plan.

What services are included with Dental Guardian?
Most dental procedures including routine oral exams, unlimited cleanings and major work such as dentures, root canals and crowns. Orthodontics and cosmetic dentistry such as bleaching, bonding and veneers also included.

How do I use the service?
When you receive your Dental Guardian Discount Card, you will also receive a listing of providers. Identify yourself as a Dental Guardian member by showing your membership ID card. That's all there is to it. Nothing could be simpler.

How much do I pay when I go to the dentist?
Prices may vary based on the exact procedure or combination of procedures actually preformed and the location of the provider. Prices may also vary from state-to-state. 

Does this include orthodontics?
Yes. Members must visit providers within our network. For in network specialists, the fees are 20% off their usual office fees.

Does this include cosmetic dentistry?
Yes. Members must visit providers within our network. For in network specialists, the fees are 20% off their usual office fees.

I just signed up and I need to go to the dentist. But I do not have a membership card. What should I do?
Call the toll free number included in your membership kit for assistance.

Does Dental Guardian pay claims?
Dental Guardian is not insurance. Providers will simply give you a discount at the time of service.

How do I find a dental providers in the network?
To find dental providers in your area, Click Here.

Vision Guardian

What is the Vision Guardian Discount Program?
A discount program that provides savings on vision services and eyewear. This is not insurance.

Is the Vision Guardian Discount Program insurance?
No, it is not insurance. It is a discount plan.

What services are included with Vision Guardian?
ONE FREE eye exam per membership (family) for prescription glasses at participating provider locations. Savings on all elective procedures including LASIK and CO2 skin resurfacing laser surgery as well as reduced fees on cosmetic surgery including eyelid surgery. Save on medical eye care and eyewear, including conventional contact lenses. 2200 Ophthalmologists nationwide have agreed to discount all of their medical and surgical procedures.

How do I use the service?
When you receive your Vision Guardian Discount Card, Identify yourself as a Vision Guardian member at a participating provider by showing your membership ID card. That's all there is to it. Nothing could be simpler.

Does Vision Guardian pay claims?
Vision Guardian is not insurance. Providers will simply give you a discount at the time of service.

How do I find a vision providers in the network?
To find vision providers in your area, Click Here.

Highway Guardian

How many miles of towing do I get with my Highway Guardian Roadside Program?
Highway Guardian provides up to 25 miles at no charge to the member. Additional mileage is the responsibility of the member, and will be negotiated prior to service. 

What other services are included in my membership?
Lock Out Assistance 
FREE Towing up to 25 miles
Tire Changes 
FREE $500 Theft Reward
Discounts on Car Rentals
Travel Discounts
Jump Starts
FREE Trip Routing

Is my spouse covered? What about children living at home or away at college?
The member, legal spouse, and dependent children living at home for vehicles registered to the member, member’s spouse, and children under 21 living at member’s home.

Do I have to call Highway Guardian or can I get my own service and be reimbursed?
To obtain the toll-free 24-hour dispatch service, call 1-800-433-2349. If we are unable to provide service you may contact a company of your choice and submit a claim for reimbursement.

Does Highway Guardian cover all the vehicles I own?
Vehicles registered to the member, member’s spouse, and children under 21 living at member’s home. Some restrictions may apply.

Does Highway Guardian cover any parts or mechanical work?
Highway Guardian is a roadside assistance service for towing, gas/fuel/oil delivery, flat tire changes, lock out services, battery jump-starts and accident towing. Any fluids, batteries, or parts delivered are at your own expense. Highway Guardian pays only for the cost of delivery of those goods.

How do I access my Trip Routing Service?
To obtain the Trip Routing service, call 1-800-433-2349 and we will be happy to assist you. You should call at least 2 weeks prior to your trip to ensure timely delivery of your trip routing.

How many times can I use my Highway Guardian service a year?
As a Highway Guardian Member you are entitled to 5 free services per year. (One service per 72 hours.)

Does Highway Guardian cover me while riding or driving in Canada? 
Yes. Highway Guardian offers service in Canada, the US and Puerto Rico.

How do I access my services?
Simply keep your membership card in a readily accessible place in the event you should need to contact us.

I don't understand the tire change requirements. What if I don't have an inflated spare tire?
In the event you do not have a usable spare tire, Highway Guardian will tow your vehicle to the nearest facility capable of making needed repairs.

How soon can I get roadside assistance?
24 Hours after your order has been processed. This includes your 30-day trial period.

How do I enroll?
Simply Click Here to enroll!

Personal Assist

What is Personal Assist?
A worldwide concierge and travel assistance service, the “go anywhere ask us anything card”, your personal assistant anywhere you go worldwide 24 hours a day, 365 days a year.

What can Personal Assist help me with?
Anything and everything, if you need to know the closest dry cleaner that has after hours pick up and drop off service we can provide that to you. Want to find a restaurant while traveling, call us; we will even make the reservation. Use your imagination, if you need something we can find it, and get you what you need. 

What concierge services are provided?
Theater, music or sporting event tickets
Restaurant referrals and reservations
Golf course Tee Time reservations and referrals
Find, wrap and deliver one of a kind gifts
Provide special occasion reminders and gift ideas
Floral services
Prescription delivery
Door to door transportation services
Up to the minute stock quotes and sports scores
Movie theater information
Horoscopes
Lottery results

What worldwide travel assistance services are provided?
Urgent message relay to family, friends or business associates
Medical referrals (including dental)
Currency conversion or purchase
Visa/Passport requirements
Up to the minute weather, ski reports and travel delay reports
Up to the minute travel medical and safety advisories
Guaranteed hotel check in
Up to the minute travel supplier strike information
Ground transportation upon arrival
Worldwide public information
Long distance calling cards for worldwide telephoning
Translator or interpreter assistance via telephone

How do I use the service?
Call one of our assistants 24 hours a day, 365 days a year from ANYWHERE in the world. In the USA call 1-888-889-8389 or direct line (collect calls) 1-715-295-1214. Call collect when you are calling from anywhere other than the United States.

Does the plan cover family members?
Covers the entire family living in the household (up to six people).

What is the refund policy?
All of our products come with a 30-day money-back guarantee, minus set-up fee. If for any reason you are not completely satisfied within the first 30 days, simply contact our Member Services Department at 1-800-433-2349 or submit written notice of cancellation including your full name and member ID in your correspondence.

How do I enroll? 
Simply Click Here to enroll!

Pet Guardian

What is Pet Guardian?
Pet Guardian is a complete pet care savings program offering savings from thousands of participating veterinarians and retailers. You receive: 
- 25% savings on veterinary care 
- 5%-50% savings on pet supplies and services 
- Lost Pet Recovery Service 

Are there any exclusions?
No, there are absolutely no exclusions. You can enroll any pet – any breed, any age, and in any health condition. You can even enroll pets with pre-existing and hereditary conditions. 

Is Pet Guardian insurance?
No. Pet Guardian is a low-cost alternative. Because we aren’t insurance, there are no exclusions or restrictions and there are absolutely no hassles like deductibles or claim forms.

Where can I receive the Pet Guardian discount?
You can receive the Pet Guardian discount at thousands of participating veterinarians and pet-related retailers. Click Here to search for providers in your area now.

How do I get my Pet Guardian discount?
You will receive your Pet Guardian savings right at the time services are rendered. There is never any paperwork to submit or waiting for reimbursement checks.

What does the veterinary discount cover?
Participating Pet Guardian veterinary practices provide a 25% savings on ALL medical care provided in the office. This includes the office visit, exam, shots, surgery, x-rays and any other procedures the vet does. The veterinary practice has the discretion on whether to provide a discount on products you are sent home with such as medications, food, and flea or heartworm preventatives, non-medical boarding and grooming, any outside services such as lab work or outside specialists or anything already discounted.

Can I refer my veterinarian?
Yes. Just have your veterinarian call us at 1-888-789-PETS (7387) and we’ll explain the Pet Guardian program and all of the benefits for the practice.

What are the pet ID tags?
You receive a lightweight stylish ID tag for each dog and cat you enroll with Pet Guardian. The unique number on each tag is tied to our database and our Lost Pet Recovery service helps bring your pet home in case they ever stray away. When someone finds your pet, all they have to do is call our toll-free number at any hour of day or night. Our operators go right to work. They call your home, your work, your cell phone, and every emergency contact you provided, until they find you. Our service has reunited thousands of pets with their owners.

What if I lose my ID card or pet tag? 
Please call us immediately at 1-888-789-PETS (7387) or email customer service. A replacement usually goes out the same day.

Can I freeze or transfer my membership?
Yes, if your pet passes away or you move to an area where there are no participating vets, you can simply freeze your membership to use at a later time. Or you can transfer the remaining months to a friend or family member.

How do I update my personal and pet information? 
Simply contact Customer Service at 1-888-789-PETS (7387).

How do I enroll?
Simply Click Here to enroll.

When can I start receiving my savings?
You can start saving as soon as you receive your membership materials including your identification card.

How does your money back guarantee work? 
All of our products come with a 30-day money-back guarantee, minus set-up fee. If for any reason you are not completely satisfied within the first 30 days, simply contact our Member Services Department at 1-800-433-2349 or submit written notice of cancellation including your full name and member ID in your correspondence.